Important: This document is a binding agreement between you (the player) and MB99. By registering and using this platform, you confirm that you have read, understood, and agreed to all terms and conditions stated herein.
1 Introduction
Welcome to mb99, an online betting and gaming platform operated under a valid license. These terms and conditions govern all aspects of using the mb99 platform, including the website, mobile app, and all related services.
MB99 is committed to providing a safe, fair, and responsible gaming environment for all members. We encourage all players to read this document carefully and to contact our support team if they have any questions or concerns.
These terms and conditions are written in English to facilitate understanding for players in Malaysia. In the event of any discrepancy between different language versions, this version shall apply to players in Malaysia.
2 Member Eligibility
To register and use the mb99 platform, you must meet the following requirements:
- Aged at least 18 years old at the date of registration.
- Residing in a geographic region where access to the MB99 platform is permitted under local law.
- Not being on any self-exclusion or gaming ban list issued by any relevant authority.
- Having full legal capacity to enter into a binding agreement.
- Not registering on behalf of another person or business entity without written permission from mb99.
Important Note: MB99 reserves the right to request age and identity verification at any time. Failure to submit the required verification documents within the specified period may result in account suspension or termination.
3 Account Registration
The mb99 account registration process is free and open to all eligible individuals. By registering, you agree to:
- Providing truthful, accurate, current, and complete information in the registration form.
- Maintaining and updating your account information to ensure it remains accurate and current.
- Keeping your account password confidential and not sharing your login credentials with any other party.
- Notify mb99 immediately if you suspect your account has been compromised or accessed without authorization.
- Be fully responsible for all
activities carried out through your account, whether by yourself or by any other party who gains access through your negligence.
The identity verification process (KYC) is part of mb99's standard procedure. Required documents may include a national ID card, passport, or other valid official identification. This KYC process is a security measure that protects your account and funds.
4 Deposits & Payments
Mb99 supports multiple deposit methods suited for players in Malaysia. All deposits are processed using 256-bit SSL encryption technology to ensure the security of your transactions.
- Minimum and maximum deposit amounts vary depending on the selected payment method.
- All deposits must be made from an account registered in the same player's name — deposits from third parties are not accepted.
- Mb99 does not charge any processing fees for deposits; however, your financial institution may apply its own charges.
- Deposits credited to your MB99 account cannot be reversed once used for wagering.
- MB99 reserves the right to reject or withhold deposits suspected of originating from unauthorized or suspicious sources.
Instant Deposit: Most deposit methods at MB99 are credited to your account within minutes. If your deposit has not been credited within 30 minutes, please contact our support team with proof of transaction for immediate assistance.
5 Withdrawal
MB99 processes withdrawal requests quickly and efficiently. The following withdrawal rules apply to all members:
- Withdrawals are only permitted to a bank account or e-wallet registered in the same player's name.
- Full identity verification must be completed before the first withdrawal request can be processed.
- The minimum withdrawal amount is RM 50 or the amount specified by your chosen payment method.
- MB99 processes most withdrawals within 15 minutes to 1 hour on business days.
- Withdrawals requiring additional security verification may take longer to process.
- Bonus balances that have not met the rollover requirements are not eligible for withdrawal.
Warning: MB99 reserves the right to delay or withhold withdrawals for investigation purposes if suspicious activity is detected or if KYC requirements have not been fully met. This is a protective measure for all players.
6 Bonuses & Promotions
MB99 offers a wide range of attractive bonuses and promotions for new and existing members. All promotional offers are subject to the following terms:
- Each promotion has a rollover requirement (wagering requirement) that must be met before a withdrawal is permitted.
- The welcome bonus may only be claimed once by each eligible new player.
- MB99 reserves the right to cancel bonuses or promotions if abuse or fraud is detected.
- Bonuses cannot be transferred to other players or directly exchanged for cash.
- The validity period of each bonus is stated in the respective promotion's terms; expired bonuses will be automatically forfeited.
- Playing certain games may contribute at different rates toward rollover requirements — please refer to the specific promotion terms for more details.
- MB99 reserves the right to modify, suspend, or terminate any promotion without prior notice.
7 Betting Rules
All betting on mb99 is subject to the game rules established by the respective game providers and mb99's policies. Players must understand the following:
- Confirmed and accepted bets cannot be cancelled unless otherwise stated in the specific game rules.
- In the event of a technical failure during an active bet, mb99 will resolve the case based on data recorded by our system.
- Minimum and maximum betting limits vary by game and category. VIP players enjoy higher betting limits.
- MB99 uses a Random Number Generator (RNG) certified by an independent auditing body to ensure the fairness of all games.
- The use of automation software, bots, or any third-party tools to manipulate game outcomes is strictly prohibited.
- Any bugs or errors encountered in games must be reported to customer support. Retaining winnings obtained through system bugs is a violation of these terms.
8 Player Conduct
MB99 is committed to maintaining a safe, respectful, and enjoyable gaming environment for all players. Players are prohibited from:
- Using obscene, offensive, threatening, or harassing language toward other players or mb99 staff.
- Sharing strategies or information intended to unfairly exploit system vulnerabilities.
- Spreading false information about mb99 to other players or on public platforms.
- Attempting to access another player's account without authorization.
- Engaging in any activity that could harm the reputation or operations of mb99.
MB99 reserves the right to take action against players who violate this code of conduct, including issuing warnings, temporary suspension, or permanent account termination.
9 Account Termination
An MB99 account may be terminated in the following situations:
- At the player's request: Players may close their account at any time by contacting mb99 customer support. Any valid real-money balance will be returned once all reviews have been completed.
- At MB99's initiative: MB99 reserves the right to terminate accounts in the event of a breach of these terms, fraud, bonus abuse, suspicious activity, or failure to complete KYC.
- Self-Exclusion: Players who choose to self-exclude from the platform will have their accounts suspended temporarily or permanently, according to their preference.
Prior to account termination, mb99 will provide reasonable notice to the player, except in cases of fraud or serious violations requiring immediate action.
10 Liability Limits
MB99 strives to ensure the platform operates smoothly and without interruption. However, as with any online service, there are liability limits that should be understood:
- Mb99 is not liable for any losses caused by internet disruptions, device failures, or circumstances beyond our control.
- Mb99 does not guarantee that the platform will always be available without interruptions or technical errors.
- Players are solely responsible for their own wagering decisions. mb99 is not liable for any financial losses arising from a player's wagering decisions.
- Mb99's maximum liability under any circumstance shall not exceed the amount deposited by the player within the 30 days preceding the claim.
11 Data Privacy
Protecting your personal data is a top priority for mb99. We collect, process, and store your personal data in accordance with the Malaysian Personal Data Protection Act and our detailed privacy policy.
- Your personal data is used only for the purposes stated in the MB99 Privacy Policy.
- MB99 uses the latest encryption technology to protect your data from unauthorized access.
- We do not sell or share your personal data with third parties without your consent, except where required by law.
- You have the right to request access, correction, or deletion of your personal data by contacting our team.
For more information on how we manage your data, please refer to MB99 Privacy Policy in full.
12 Contact Us
If you have any questions about these terms and conditions, or require further clarification on any matter stated here, our team is ready to assist.
You can reach the MB99 customer support team via live chat on the platform at any time — we operate 24 hours a day, 7 days a week. Support is available in Bahasa Melayu and English.
Our official email address: [email protected]
For questions related to responsible gaming, self-limits, or self-exclusion, please visit our Responsible Gaming page for more detailed guidance.
Your Acknowledgement: By using the MB99 platform, you confirm that you have read and understood all terms and conditions set out in this document and agree to comply with them in full. MB99 reserves the right to update these terms from time to time — the latest version is always available on this page.